Refund & Return Policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Returns

We accept returns on eligible items within 14 days of delivery.

To be eligible for a return, your item must:

• Be unworn and unused

• Be in its original condition

• Have all original tags and packaging attached

• Not show signs of washing, damage, stains, odors, or excessive wear

• Be accompanied by your order number or proof of purchase

We reserve the right to refuse a return if the item does not meet these requirements.

Non-Returnable Items

The following items are not eligible for return:

• Items marked Final Sale
  

• Items that have been worn, washed, altered, or damaged after delivery

• Any other items specifically identified as non-returnable at the time of purchase

How to Start a Return

To request a return, contact us at ka1z3nstreetwear@gmail.com within 14 days of receiving your order.

Please include:

1. Your order number

2. The item(s) you would like to return

3. The reason for the return

4. Photos of the item 

Please do not send items back without receiving return instructions from us first. Unauthorized returns may not be accepted.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your refund to appear in your account after the refund has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping costs are non-refundable.

Return Shipping

Customers are responsible for the cost of return shipping for standard returns, including returns due to sizing, fit, color preference, or change of mind.

We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost or damaged while being shipped back to us.

If you received an incorrect, damaged, or defective item, we will cover the reasonable cost of return shipping and work with you to resolve the issue.

Exchanges

We currently do not offer exchanges.

If you need a different size, color, or item, you will need to return your original purchase for a refund and place a new order separately.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos showing the issue. We will review the situation and, if the issue is confirmed, provide an appropriate solution, which may include a replacement or full refund.

Late or Missing Refunds

If you haven't received your refund after the stated processing period, first check with your bank or payment provider.

If you still haven't received it, contact us at ka1z3nstreetwear@gmail.com and we'll be happy to help.

Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: ka1z3nstreetwear@gmail.com
Brand: KA1ZEN